Privacy Policy of
bdgamer

bdgamer collects personal data through several channels: directly from you during registration and account management, automatically when you use the Platform, and occasionally from third-party payment processors and identity verification services. We collect only the data that is necessary to deliver our services, fulfil legal obligations, and maintain a safe gaming environment for all users in Bangladesh.

The following categories of personal information may be collected when you register or interact with bdgamer:

bdgamer does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to our Platform, we will take immediate steps to delete that data and close the associated account. We encourage parents and guardians to monitor the online activities of minors in their care.

bdgamer processes personal data only for clearly defined and legitimate purposes. We do not sell your personal data to third parties for their own marketing use. The primary purposes for which we process your data are listed below, along with the legal basis for each:

• Account creation and management: We use your identity and contact data to create and maintain your bdgamer account, verify your identity, process KYC documentation, and keep your account records accurate and up to date.
• Payment processing: Financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels. Transaction records are retained for financial reconciliation and regulatory compliance purposes.
• Service delivery: Usage data and technical data allow us to deliver games, load betting markets correctly, maintain session state, and provide a consistent experience across devices used by players in Bangladesh.
• Customer support: Communications data is used to respond to queries, resolve disputes, and improve the quality of our support service. Chat transcripts are retained to provide continuity if a matter requires follow-up.
• Fraud prevention and security: Technical data and usage data are analysed to detect unusual patterns that may indicate account takeover attempts, bonus abuse, multi-accounting, money laundering activity, or other prohibited conduct under our Terms & Conditions.
• Legal and regulatory compliance: Identity data and financial data may be processed to satisfy anti-money-laundering (AML) obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by applicable law.
• Responsible gaming: Account activity data is monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, bdgamer may reach out to the player with responsible gaming resources or apply account-level controls in accordance with our Responsible Gaming policy.
• Platform improvement and analytics: Aggregated and anonymised usage data helps us understand how players navigate the Platform, which games are most popular, and where the user experience can be improved. This analysis does not involve identifying individual players.
• Marketing communications: If you have opted in to receive promotional communications from bdgamer, we may use your contact data to send you bonus offers, tournament announcements, and seasonal promotions relevant to the Bangladesh market. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

bdgamer does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with a limited set of trusted third parties where it is necessary to operate the Platform or comply with legal requirements. All third-party recipients of personal data are required to handle such data in accordance with applicable privacy standards and to use it only for the specific purpose for which it was shared.

The categories of third parties with whom bdgamer may share your personal data are as follows:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum data necessary (name, account/wallet number, transaction amount) to process deposits and withdrawals on your behalf.
• Identity verification services: Third-party KYC providers may receive your identity documents (NID, passport) to perform age verification and identity checks as required before withdrawal processing or account review.
• Game content providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and game session data to facilitate game delivery and record game outcomes. These providers do not receive your full identity data.
• Analytics and fraud prevention services: Anonymised or pseudonymised technical and usage data may be shared with analytics platforms and fraud detection services to monitor Platform performance and detect suspicious activity.
• Legal and regulatory authorities: bdgamer will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a lawful order, legal process, or regulatory obligation. We will notify you of such a disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the bdgamer business, your personal data may be transferred to the acquiring entity as part of the business assets. We will notify affected users in advance of any such transfer where practicable.

bdgamer uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, maintain your logged-in session, remember your preferences, and gather analytics data about how players use the website. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other data stored on your device.

The following types of cookies are used on the bdgamer Platform:

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a cookie is stored. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your bdgamer account and will impair core Platform functionality. Functional and analytics cookies can be disabled without affecting your ability to access the Platform, though some personalisation features may not work as expected.

bdgamer retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods below reflect our standard practices; individual data categories may be retained for longer periods where a legal obligation, ongoing dispute, or regulatory requirement demands it.

• Account data (identity and contact): Retained for the duration of the active account and for a period of 5 years following permanent account closure, in compliance with financial record-keeping and anti-money-laundering obligations.
• Transaction records: Retained for 7 years from the date of the transaction, consistent with standard financial regulatory requirements applicable to payment service records.
• KYC and identity verification documents: Retained for 5 years following account closure or the date of the most recent transaction, whichever is later.
• Support communications: Chat transcripts and email records are retained for 2 years from the date of the communication. Records related to unresolved disputes are retained until the matter is fully closed.
• Game session logs: Retained for 2 years from the date of the session, primarily for dispute resolution purposes. Aggregated (non-personal) game analytics data may be retained indefinitely.
• Cookies and technical data: Session cookies are deleted when you close your browser. Persistent cookies expire in accordance with the durations listed in Section 4 above.
• Marketing consent records: Records of your marketing consent or withdrawal of consent are retained for the lifetime of your account and for 3 years thereafter, to demonstrate compliance in the event of a regulatory query.

When personal data reaches the end of its applicable retention period, bdgamer securely deletes or anonymises it so that it can no longer be linked back to an individual. Anonymised data may be retained for statistical and analytical purposes without a defined retention limit.

As a registered player on bdgamer, you have the following rights with respect to your personal data. These rights can be exercised by contacting bdgamer's support team via live chat. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for exercising these rights under normal circumstances.

• Right of access: You may request a copy of the personal data that bdgamer holds about you, including information about how it is being used and with whom it has been shared.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. For identity data changes (e.g., name change following a legal name change), supporting documentation will be required.
• Right to erasure: You may request that bdgamer delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that this right is subject to legal retention obligations — we cannot delete data that we are required by law to retain.
• Right to restrict processing: You may request that bdgamer temporarily halt the processing of your personal data while the accuracy of the data or the legitimacy of its processing is under review.
• Right to data portability: Where we process your data on the basis of your consent or for the performance of a contract, you may request a copy of your data in a structured, machine-readable format (e.g., JSON or CSV).
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though bdgamer may continue processing if it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bdgamer takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. No online platform can guarantee absolute security, but the following controls are in place to minimise risk:

• Transport encryption: All data transmitted between your browser or device and the bdgamer servers is encrypted using 256-bit TLS (Transport Layer Security). The bdgamer website uses HTTPS exclusively; unencrypted HTTP connections are redirected automatically.
• Data-at-rest encryption: Sensitive data stored in our databases — including identity documents and financial account references — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within bdgamer's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific job function. All internal access is logged and periodically audited.
• Two-factor authentication: bdgamer offers OTP-based two-factor authentication for player accounts. Players are strongly encouraged to enable this feature to add an additional layer of protection against unauthorised account access.
• Fraud detection systems: Automated monitoring systems analyse login attempts, transaction patterns, and device fingerprints in real time to detect and block suspicious activity before it can result in account compromise or financial loss.
• Vendor security assessments: Third-party service providers who handle personal data on behalf of bdgamer are assessed for their security practices before engagement and are contractually bound to maintain appropriate security standards.
• Incident response: bdgamer maintains a data breach response procedure. In the event of a security incident that results in a risk to your personal data, we will notify affected players promptly and take immediate remedial action.

You also play an important role in keeping your account data secure. bdgamer recommends that you use a strong, unique password for your account, enable two-factor authentication, avoid logging in from shared or public devices, and contact support immediately if you notice any suspicious activity on your account.

bdgamer reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable laws, or feedback from players and regulators. The updated policy will be published on this page with a revised "Last Updated" date displayed prominently at the top of the document.

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — bdgamer will provide notice to registered players via email or an in-Platform notification at least 14 days before the change takes effect. For minor or administrative changes (such as corrections of typographical errors, clarification of existing practices, or formatting updates), we may update the policy without advance individual notice.

Your continued use of the bdgamer Platform after a revised Privacy Policy has taken effect constitutes your acknowledgement of the updated version. If you do not agree with any changes to this policy, you should stop using the Platform and contact support to request account closure. Requests to close an account due to disagreement with a policy update will be processed promptly and your withdrawable balance will be returned to your registered payment method.